Last updated: [28 th Feb 2026]
This Privacy Policy explains how Cibes Lift India Pvt Ltd (“Cibes Lift India Pvt Ltd”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit our website, contact us, request a quotation, book a site visit, visit our showroom, or interact with us through ads, events, phone, email, WhatsApp, or social media.
We follow applicable Indian data protection requirements, including the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, and relevant provisions of the Information Technology Act, 2000, and associated rules where applicable.
Who are we?
Data Fiduciary (Controller): Cibes Lift India Pvt Ltd
Registered office: Ground Floor, Vatika Professional Point, Golf Course Extension Road, Badshahpur Sector 66, Gurugram, Haryana 122002
Website: https://cibeslift.in/
Email: india@cibeslift.com
Phone: +91 8800887887
If you have questions about this policy or want to exercise your rights, contact our privacy point of contact:
Privacy / Grievance Contact:
Name: Cibes Lift India Pvt Ltd
Email: india@cibeslift.com
Phone: +91 8800887887
Address: Ground Floor, Vatika Professional Point, Golf Course Extension Road, Badshahpur Sector 66, Gurugram, Haryana 122002
What personal data do we collect?
We only collect what is needed for a clear purpose. The exact data depends on how you interact with us.
Data you share with us
- Contact details: name, phone number, email, city, state
- Enquiry details: project location area, number of floors, preferred lift type, approximate timeline, budget range (if shared)
- Site and installation details: property type, space measurements (if shared), photos or videos you send, site visit notes
- Communication data: emails, WhatsApp messages, call notes, service queries
- Business contact data: if you contact us as an architect, builder, dealer, or vendor, we may collect your professional details
Data we may collect automatically
- Device and usage data: IP address, browser type, device identifiers, pages visited, and basic analytics
- Cookies and similar technologies: used for site functionality, analytics, and marketing (explained below)
Data from other sources
- Lead platforms and forms: Meta lead forms, website forms, campaign landing pages (only the fields you submit)
- Public sources: limited professional data (example: an architect’s business profile), only when relevant
Do we collect sensitive personal data?
We do not intentionally collect sensitive personal data (such as passwords, financial account details, biometrics, or health information). If you share such details by mistake, please ask us to remove it.
Why do we collect your data?
We use personal data for clear business reasons, such as:
- To respond to enquiries and share brochures, drawings, specifications, or pricing guidance
- To schedule calls, demos, and site visits
- To prepare proposals, quotations, and technical recommendations
- To manage orders, installation, servicing, and warranty support
- To improve our website and understand what content is helpful
- To run marketing and remarketing campaigns (only where allowed and with appropriate controls)
- To meet legal and compliance needs, including record-keeping and responding to lawful requests
- To protect our people, customers, and assets, including basic fraud and misuse prevention
What is our legal basis for processing?
Under Indian law, we process personal data only for lawful purposes.
Where we rely on consent
We may rely on your consent for:
- marketing messages (where required)
- cookies used for analytics/ads
- certain lead form activities
- sharing data in specific scenarios where consent is needed
You can withdraw consent at any time. Withdrawing consent will not affect processing already done before withdrawal. In some cases, it may limit our ability to provide a requested service (for example, if you withdraw consent for contact, we cannot call you back).
Where we rely on lawful uses
We may also process data for purposes allowed under applicable Indian law, such as responding to your request, maintaining service records, preventing misuse, or complying with legal obligations.
Who do we share your data with?
We do not sell your personal data.
We may share personal data with trusted parties only when needed, such as:
- Group companies (for internal support, technical consultation, reporting, or governance)
- Authorized teams and service partners involved in site visits, installation, or service support
- IT and business service providers (CRM, email, cloud hosting, analytics, call systems)
- Marketing service providers (campaign management, lead routing), only to support your enquiry and our campaigns
- Government or legal authorities, when required by law
When we share data, we require recipients to use it only for the agreed-upon purpose and to protect it with reasonable security measures.
Do we transfer personal data outside India?
Sometimes, our group systems or service providers may process data outside India (for example, cloud or group reporting tools). Where cross-border transfer happens, we take steps to protect the data and follow India’s rules on overseas transfers, including any notified restrictions.
How do we keep your data safe?
We use reasonable security safeguards suited to the type of data we handle, including:
- access control and role-based permissions
- secure systems and monitoring
- vendor checks and contractual safeguards
- limited access to leads and customer records
- internal processes for handling suspected security incidents
No system is 100% secure, but we work hard to prevent unauthorized access, loss, or misuse.
How long do we keep your data?
We keep personal data only as long as needed for the purpose it was collected for, including:
- enquiry follow-up and business record needs
- service and warranty support
- legal, audit, and tax requirements
When we no longer need the data, we delete it or make it non-identifiable, unless we must keep it for legal reasons.
What rights do you have over your personal data?
Subject to applicable law, you may have the right to:
- Access information about how we process your personal data
- Request correction, completion, or updating
- Request erasure, where applicable
- Withdraw consent, where processing is based on consent
- Raise a grievance with us
- Nominate another person to exercise your rights in case of incapacity or death
How do you exercise your rights?
Email us at [india@cibeslift.com] with:
- Your full name
- Phone number and email used during the enquiry
- What you want to access/correct/delete
- Any helpful context (date of enquiry, city, campaign, showroom)
Response time: We aim to respond as soon as possible and within the timelines required by law.
If you are not satisfied with our response, you may have the right to approach the Data Protection Board of India as per the applicable process.
What about children’s data?
Our products and services are designed for homes and buildings, and our marketing is not aimed at children.
If we become aware that we have collected a child’s personal data, we will take steps required under Indian law, including seeking verifiable consent from a parent/guardian where applicable, or deleting the data when appropriate.
Do we use cookies and tracking?
Yes, our website may use cookies and similar technologies.
Types of cookies we may use
- Essential cookies: required for basic site functions
- Analytics cookies: help us understand site traffic and improve content
- Marketing cookies: help measure ads and show relevant messages
You can manage cookies through:
- your browser settings
- our cookie banner/settings tool (if enabled on the website)
If you block some cookies, parts of the site may not work as expected.
What happens when you click a third-party link?
Our website may include links to third-party sites (example: social platforms). Their privacy practices are separate from ours. Please review their policies before sharing data with them.
How do we update this Privacy Policy?
We may update this policy from time to time. If changes are significant, we will post an updated version on this page with a new “Last updated” date.